FAQs

What types of products do you sell at Ruff City Pet?

At Ruff City Pet, we offer a curated selection of premium pet products to keep your pets happy and healthy, including:

Pet Food: High-quality, nutritious options for both dogs and cats, including kibble, canned food, and specialty diets.

Treats & Chews: A variety of tasty and healthy treats to reward your pets.

Toys & Accessories: From interactive toys to durable leashes and collars, we have everything your pet needs to play and stay stylish.

Pet Care Products: Shampoos, grooming tools, supplements, and more to maintain your pet’s health and well-being.

Can I shop online at Ruff City Pet?

Yes! We offer online shopping through our website, where you can browse our full selection of products. Simply add your items to the cart, and we’ll deliver them right to your doorstep.

Are your pet products natural and eco-friendly?

We are committed to offering products that are safe and beneficial for both your pet and the environment. Many of our food products, toys, and accessories are made with natural, sustainable, and eco-friendly materials. We strive to carry brands that prioritize quality, ethical sourcing, and minimal environmental impact.

Do you offer any discounts or promotions?

Yes, we regularly offer special promotions and seasonal discounts on a variety of products. Be sure to check our website for current deals, or sign up for our newsletter to get updates on exclusive offers and discounts for loyal customers.

Can I order products in bulk for my pet?

Yes! If you need to purchase pet food or other supplies in bulk, we can accommodate special orders. Just get in touch with us directly through our website or call us, and we’ll help you with your bulk order.

What are your shipping options?

We offer nationwide shipping on all online orders. Shipping times and rates vary depending on the location and the size of your order. You can view specific shipping options during checkout on our website. Local delivery options may also be available, depending on your area.

Can I return or exchange an item?

Yes, we want you to be fully satisfied with your purchase. If you're not happy with an item, we offer a return or exchange policy within period of purchase. The item must be unused and in its original packaging. Please visit our Return Policy page on the website for more details on how to process returns or exchanges.

Do you offer gift cards?

Yes! We offer gift cards for those who want to give the gift of pet products to a friend or family member. Gift cards can be purchased online or in-store and are available in a variety of denominations.

Can I find specific pet products at Ruff City Pet that I can’t find elsewhere?

We carry a unique selection of pet products, including some specialty items that may not be available at larger pet stores. Our focus is on offering premium quality and hard-to-find items, such as artisanal pet treats, sustainable pet accessories, and locally-sourced products.